“There was never any written notification that the payment was short. The Brancos weren’t told of the cancellation in writing until they received a letter dated July 2. Some time later, Paychex returned the $518 payment. Sergio Branco’s doctor also pleaded for help on their behalf. He advised the companies that Branco ‘will most certainly die in the very near future if he does not proceed to transplant; therefore I am writing to request that every effort be made to reinstate his health care insurance coverage.’ That didn’t help. Russell Reid and Paychex did nothing.”
http://www.nj.com/business/index.ssf/2013/08/bamboozled_life-saving_transpl.html
