“As payment methods move digital, so cash machines will need to develop from the terminals that we have all become used to, experts say. The main challenge comes from the smartphone. Mobile banking allows customers to check balances, organise transfers, make swift payments between friends in restaurants or pay the local tradesman. The answer from the industry, it appears, is to make the cash machine more like a smartphone. That can have benefits for consumers too. Live link video screens will give them the opportunity to talk to customer services staff at any time of day, instead of just normal opening hours.”
