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“The NSA is in dire need of customer service training — at least in the case of Bahram Sadeghi, a Dutch-Iranian filmmaker who decided to call the surveillance agency for “help” after one of his e-mails was accidentally deleted. In a three-minute exchange with NSA spokespeople, Sadeghi manages to confound one with his request (you can almost hear the relief in her voice when Sadeghi asks to speak to someone else) and gets a curt reply from another.  How did Sadeghi pull off his trick? In an interview Sunday, the prankster revealed how his plan came together and where it went off the rails. The following transcript has been lightly edited for clarity.”

http://www.washingtonpost.com/blogs/the-switch/wp/2013/09/01/interviewing-the-dutch-iranian-filmmaker-who-called-the-nsa-to-help-retrieve-his-lost-e-mail/